Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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SoftPOS Error Codes
If you encounter an error while processing a request using the SoftPOS app, please refer to the list of error codes below to help troubleshoot the cause: In-app error codes These error codes are ...
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How do I perform reconciliation on my TRU Acquiring account?
If you are using both our TRU Connect gateway and TRU Acquiring services, you can follow the steps below to reconcile payments between MyST and RAM Tool. To begin the reconciliation process, fi...
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Pay invoice
The “Pay Invoice” page allows you to pay outstanding invoices for your TRU Connect gateway services. Required user roles Site admin How to access Select “Pay Invoice” from the side-bar. ...
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Payment pages customer email
This feature is available to merchants using our TRU Connect gateway. This page explains the "Payment pages customer email" Action type that can be configured in the Rule Manager. Remember: T...
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MobilePay for Webservices API
MobilePay is a mobile payment application developed by Danske Bank. They merged with Vipps in 2022 to become Vipps MobilePay. When selecting MobilePay, customers will be prompted to enter their m...
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JavaScript Library Event Tracking
To provide an optimal user experience, the JavaScript Library offers event-detection capabilities. These capabilities allow you to track various stages of the payment process, including payment ini...
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Replacing the battery
The following steps explain how to replace the battery on your Ingenico Move 5000 device: Remove the back cover by sliding the switch upwards. Lift the panel upward and firmly pull it away from t...
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MOTO transactions with Adobe Commerce
When you receive an order from a customer via mail or telephone, follow the steps below to place an order in your Store Admin: Go to Sales > Orders and then click “Create New Order”. Select/...
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Can I process a zero-auth?
We refer to authorisations, where no funds are reserved on the customer’s bank account, as “Account Checks”. Zero-auth on its own There are two methods to perform Account Checks without other req...
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How to check your site’s default auth method
To view the default Auth method settings on your site, start by signing in to MyST: Click “Sites” from the side-bar. Then click your site reference in the table. You will be presented with ...