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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Display options

    1. TRU Connect
    2. MyST

    You can use the Display options area to modify settings pertaining to the appearance of user elements visible on MyST   Required user roles Some features can only be accessed by those with suppo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I see when my payment is due?

    1. Acquiring
    2. FAQs

    On OmniPay RAM, navigate to Reports > Funding > Daily Funding Input your MID number into the search box directly under the navigation panel and select Change. Set the date range when you pro...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Can I customise appearance of pages hosted by third parties?

    1. TRU Connect
    2. FAQ
    3. Payment Pages

    It is not possible to modify the layout and/or appearance of pages hosted by third parties (e.g. PayPal or other APMs) using the methods described in our documentation. If you need assistance, plea...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Email notification customisation

    1. TRU Connect
    2. Payment Pages
    3. Notifications

    This page explains how to customise the appearance of automated emails sent following transactions.   Include your logo You can include your logo at the top of automated emails without needing to...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Exporting transaction data

    1. Portal
    2. Video Guides

    You can view and manage ongoing downloads from the transaction search and reporting screens.   Required user roles Admin   Documentation Downloads Downloading transaction search results Down...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Suspended Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • I've been notified of a Chargeback. What do I do?

    1. Acquiring
    2. FAQs

    I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Merchant Payment Advice report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Reset password

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    If you have forgotten your password to the SoftPOS by Trust Payments app and need to reset, please follow the instructions below: Tap "Forgot password?" from the sign in page. After enteri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Discover® Global Network for Webservices API

    1. TRU Connect
    2. Webservices API
    3. Supported Payment Types

    Discover® Global Network is the global payments brand of Discover Financial Services. It has 305+ million cardholders and alliances with 25+ payment networks. Discover Network® The Discover ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes