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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Ethernet setup

    1. In-Person Payments
    2. Castles VEGA 3000C

    Hardware setupIf a physical LAN connection is required, then an RJ45-to-RJ45 LAN cable (not supplied) will need to be connected between the router and the payment terminal. Software setupTap the Qu...

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  • SIM card installation

    1. In-Person Payments
    2. Castles VEGA 3000M2

    Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF).Remove the rear cover of the terminal using the two cl...

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    • 1 follower
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  • Merchant decline rule

    1. TRU Connect
    2. Payment Pages
    3. Automation

      This document is regarding a rule that can be activated on your Payment Pages.Learn more about rules.  This rule is only supported by acquirers and payment methods that support security code chec...

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    • 1 follower
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  • Chargebacks

    1. Portal
    2. TRU Insight

    The Chargebacks view provides comprehensive insights into chargeback patterns and dispute trends, helping you understand chargeback performance, identify risk areas, and monitor the effectiveness o...

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    • 1 follower
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  • Forgotten Trust SFTP Password

    1. Trust SFTP
    2. User Guide

    If you have forgotten your password, select "Forgot your password?" (beneath the "Login" button).Enter your email address and select "Recover" to receive a password-reset email. In the email, selec...

    • Edited
    • 1 follower
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  • How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?

    1. Acquiring
    2. FAQs

    RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). If you have already registered one device, follow the steps below to register another: Method 1 - When ...

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    • 1 follower
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  • Using the keypad

    1. In-Person Payments
    2. Castles VEGA 3000M

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

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    • 1 follower
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  • 📽️ Customising transaction search results

    1. Portal
    2. Video Guides

    After you have performed a transaction search, we provide options for customising the appearance of the search results table.   Required user roles Admin, Developer, TransactionUser, ViewFeesAnd...

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    • 1 follower
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  • Settlement Reconciliation report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Settlement Reconciliation" report is designed to help with reconciliation by totalling all successfully settled purch...

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    • 1 follower
    • 0 comments
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  • Webservices API testing

    1. TRU Connect
    2. Testing Centre

    3DS APITesting Resources When performing 3DS authentication using our 3DS API. Learn more Testing MOTOor using your own MPI When performing 3DS authentication using an external 3DS server. Le...

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