Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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SFTP Web Client Settings
The "Settings" page allows you to configure your account as needed. Change password To change your password on the "Settings" page, simply enter and then re-enter your new password and select "U...
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How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?
RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). This means that if you lose access to the secondary device from which you normally retrieve the One Ti...
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Network best practices
A stable internet connection is required for the successful operation of our In-Person Payment services. If you are having problems connecting your device to the internet and maintaining the conne...
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APM Statement
The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Settlement Currency, APM Name, Reference...
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How to reset forgotten manager password
Tap "Forgot password?" from the SoftPOS app sign in page and follow the on-screen instructions. If you have forgotten your login password, contact our Support Team for assistance. If yo...
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Using the keypad
The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...
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Customise the appearance of Payment Pages
Our hosted Payment Pages integration supports deep customisation of layout and appearance with custom HTML, CSS and JavaScript. How does it work? Write custom HTML / CSS / JS markup. Uploa...
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Managing your users
The following information is for Admin users who are looking to enrol their MyST child users in Portal. When managing your Portal users, please be aware that: You need to activate your users befo...
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📽️ Advanced transaction filtering
When searching for transactions, filters are an advanced tool that can be used to narrow the search results further if needed. Only transactions meeting the selected criteria will be displayed in...
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Authorisation Reconciliation report
This feature is available to merchants using our TRU Connect gateway. The "Authorisation Reconciliation" report is designed to help with reconciliation by totalling all successfully authorised...