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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Your profile

    1. Portal
    2. Guide

    You can use your “Profile” page to view information about your Portal user account and change settings.   Required user roles All users can access the following core features: View account info...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Handshake function

    1. In-Person Payments
    2. Getting online

    A Handshake is used to check the device’s connection to the internet using the current network configuration.   Not supported This functionality is not supported on your device. You can use the dro...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Ethernet setup

    1. In-Person Payments
    2. Ingenico Desk/5000

    Hardware setupConnect Ethernet to back of router/connection point.Insert the other end of this cable into the slot marked "ETH" on the box. Software setupTap the Quick Menu icon from the main scree...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Castles VEGA 3000 Pin Pad

    1. In-Person Payments
    2. Castles VEGA 3000C

    VEGA 3000C can be integrated with a VEGA 3000P which then serves as a PIN Pad.In this configuration VEGA 3000C is used as the merchant device (entering amount, controlling the payment and printing)...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I reset my OmniPay RAM tool password?

    1. Acquiring
    2. FAQs

    This can be cleared by performing the following two steps:Step 1) Clear your internet browser cache and cookies Google Chrome In the browser bar, enter: chrome://settings/clearBrowserData Select t...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes

  • The Profile tab

    1. Acquiring
    2. RAM Tool

    Merchant details pageThe Merchants Details Page on Profile > Merchant Details displays information relating to your merchant setup and MID.The main part of the Merchant details page displays the fo...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Changing the manager password

    1. In-Person Payments
    2. Looking after your device

      If you need to change your login password, contact our Support Team for assistance.If you need to change your login password, contact our Support Team for assistance. To change the manager passwo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I adjust an existing Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I cancel a POS transaction?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to cancel a POS transaction.     Only Admin users can perform this action.   From the navigation bar found along the bottom of the screen, select "Receipts". Use th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What are Approved Scanning Vendor (ASV) scans?

    1. Security and Compliance
    2. PCI Compliance

    An Approved Scanning Vendor (ASV) check is a quarterly security scan of your payment systems to ensure they meet PCI DSS compliance standards. It identifies vulnerabilities in your network that cou...

    • Edited
    • 0 followers
    • 0 comments
    • 1 vote