Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Changing the manager password
This article explains how to change the manager password. Follow the appropriate instructions below for your terminal: SoftPOS If you need to change your login password, contact our Support Tea...
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How do I generate a Pre-Auth when the customer is not present?
This article explains how to perform a pre-auth when the customer is not present and you, therefore, do not have access to the customer's card. Background Pre-auths allow you to reserve funds i...
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How do I perform a sale when the customer is not present?
This article explains how to complete a sale using the POS terminal when the customer is not present. Follow the appropriate instructions below for your terminal: SmartPOS Tap Sale on the...
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Power supply
The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...
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Power supply
The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times. Turning device on/off Turn on Press and h...
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Schedule subscription without immediate payment for Payment Pages - using Subscription Engine
Learn more about our Subscription Engine. Your system will need to send a request to the Payment Pages that processes both a 3-D Secure authenticated ACCOUNTCHECK and also instructs the subscri...
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Displaying checkout in an iframe
You can use iframes to display the Payment Pages within the layout of your website. Compatibility Iframes may not be rendered correctly in certain web browsers. (e.g. certain mobile web browse...
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Payment Pages transaction journeys
After the customer agrees to a purchase on your checkout, the customer is redirected to the Payment Pages, hosted by Trust Payments. This section describes the main workflows available to you: ...
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Dynamic Currency Conversion (DCC) for Payment Pages
Before continuing, we recommend you read this page to learn more about DCC. Process overview Typical DCC payments consist of two requests: A CURRENCYRATE request – This is used to retrieve a...
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Accessing files via SFTP
To access the files via SFTP, you can use one of the methods explained below: After your account has been created, you will receive a welcome email in addition to a second email that contains th...