Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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How do I reset my MyST password?
If you have forgotten your password, select the “Forgotten your password?” link from the sign in page and follow the instructions to reset your account. Required user roles Basic user, Deve...
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Introduction to MyST Rule manager
The Rule manager allows you to create your own customised rules (or activate/deactivate pre-defined system rules) on your site references. For example: Send email notifications to you and your cu...
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Searching for sites
The “Sites” page allows you to search for site references assigned to your MyST user account. From here, you can select site references returned in the results table to view further details. R...
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Adding users
You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need. Required user roles Site admin ...
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Searching for transactions
The “Transaction search” page allows you to search for requests and transactions that have been processed on your site reference(s). From here, you can view transaction details and perform actions...
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Introduction to MyST
MyST is our advanced online portal, allowing you to quickly and easily configure your account and manage your transactions. Features Every transaction counts Process offline transactions us...
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What is TRU Fraud Check?
The following documentation only applies to transactions processed using our gateway and acquiring services. TRU Fraud Check is a market leading counter-fraud solution that uses intelligent mon...
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Getting started with RAM Tool
The RAM Tool is full of helpful information and features for you to discover. Please follow the below to get started. Video tutorial Upon receiving login details from Trust Payments, you...
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What are Chargebacks?
What is a Chargeback? This part of the process is sometimes referred to as the "1st Chargeback" or simply a "Dispute". A Chargeback is a transaction reversal initiated by the cardholder's ba...
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Learn about Strong Customer Authentication (SCA) and EMV 3-D Secure
What is Strong Customer Authentication (SCA)? Strong Customer Authentication (SCA) is where the customer is required by their bank to provide information from two of the following categories to ...