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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • SIM card installation

    1. In-Person Payments
    2. Castles VEGA 3000M

    Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF).Remove the rear cover of the terminal using the two cl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to reset forgotten manager password

    1. In-Person Payments
    2. Looking after your device

       Tap "Forgot password?" from the SoftPOS app sign in page and follow the on-screen instructions. If you have forgotten your login password, contact our Support Team for assistance.If you have fo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Customise the appearance of Payment Pages

    1. TRU Connect
    2. Payment Pages
    3. How it looks

    Our hosted Payment Pages integration supports deep customisation of layout and appearance with custom HTML, CSS and JavaScript.  How does it work? Write custom HTML / CSS / JS markup. Upload fil...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Managing your users

    1. Portal
    2. Coming from MyST?

    The following information is for Admin users who are looking to enrol their MyST child users in Portal. When managing your Portal users, please be aware that: You need to activate your users befo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Advanced transaction filtering

    1. Portal
    2. Video Guides

    When searching for transactions, filters are an advanced tool that can be used to narrow the search results further if needed. Only transactions meeting the selected criteria will be displayed in ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Authorisation Reconciliation report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Authorisation Reconciliation" report is designed to help with reconciliation by totalling all successfully authorised...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback Reason Codes

    1. Acquiring
    2. Chargebacks Centre

    Reason Codes are numerical identifiers assigned by the issuing bank indicating the justification for Chargebacks issued. Because the specific codes assigned vary between card schemes and are subjec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • SIM card installation

    1. In-Person Payments
    2. Castles Saturn 1000

    Installing SIM card(s) ​  Power the terminal off by pressing the power button on the left side of the device selecting "Power off" from the menu displayed. ​  Remove the rear cover of the ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cardinal Commerce 3DS Server Testing Resources

    1. TRU Connect
    2. Testing Centre

    The tables below list test card numbers and customer information that can be submitted using your test site reference, along with the responses that should be expected in return.  Do not use these ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Loyalty Analysis

    1. Guest Insights
    2. Views

    The "Loyalty Analysis" page shows the loyalty of visitors to your hotels, by directly comparing the amount they spend at your hotels with the amount spent at competing hotels. These charts are cons...

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    • 1 follower
    • 0 comments
    • 0 votes