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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Navigation

    1. TRU Connect
    2. MyST

    Once you have signed in, you will be displayed the “Dashboard“.For users with access to transaction history, your “Dashboard” will provide at-a-glance statistics regarding the recent performance of...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • How to view the result of checks

    1. Security and Compliance
    2. TRU Fraud Check

      The following documentation only applies to transactions processed using our gateway and acquiring services. There are two ways to view the results of checks performed as part of the TRU Fraud Ch...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I reset my OmniPay RAM tool password?

    1. Acquiring
    2. FAQs

    This can be cleared by performing the following two steps:Step 1) Clear your internet browser cache and cookies Google Chrome In the browser bar, enter: chrome://settings/clearBrowserData Select t...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes

  • The Profile tab

    1. Acquiring
    2. RAM Tool

    Merchant details pageThe Merchants Details Page on Profile > Merchant Details displays information relating to your merchant setup and MID.The main part of the Merchant details page displays the fo...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Enabling 3D Secure version 2

    1. Security and Compliance
    2. EMV 3D Secure
    3. 3D Secure Guide

    Payment Pages EMV 3DS is enabled on Payment Pages for all merchants by default and your account can be configured to manage the entire process for you. You will first need to contact our Support ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Changing the manager password

    1. In-Person Payments
    2. Looking after your device

      If you need to change your login password, contact our Support Team for assistance.If you need to change your login password, contact our Support Team for assistance. To change the manager passwo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I adjust an existing Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I cancel a POS transaction?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to cancel a POS transaction.     Only Admin users can perform this action.   From the navigation bar found along the bottom of the screen, select "Receipts". Use th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • I'm having problems applying custom mark-up and styling to Payment Pages

    1. TRU Connect
    2. Troubleshooting
    3. Payment Pages

    If modifications are not visible on your Payment Pages, please consider the following: Site reference: Have you uploaded your files to the right site reference? Go to the File Manager and ensure th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Change the layout of Payment Pages

    1. TRU Connect
    2. Payment Pages
    3. How it looks

    This page outlines how to make basic changes to the layout of your Payment Pages to better reflect your brand identity. Getting startedTo customise the layout of your Payment Pages, you will need t...

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    • 1 follower
    • 0 comments
    • 0 votes