Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Schedule subscription without immediate payment for Payment Pages - using Subscription Engine
Click here to learn more about our Subscription Engine. Your system will need to send a request to the Payment Pages that processes both a 3-D Secure authenticated ACCOUNTCHECK and also instruc...
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Can I customise appearance of pages hosted by third parties?
It is not possible to modify the layout and/or appearance of pages hosted by third parties (e.g. PayPal or other APMs) using the methods described in our documentation. If you need assistance, plea...
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Email notification customisation
This page explains how to customise the appearance of automated emails sent following transactions. Include your logo You can include your logo at the top of automated emails without needing to...
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📽️ Exporting transaction data
You can view and manage ongoing downloads from the transaction search and reporting screens. Required user roles Admin Documentation Downloads Downloading transaction search results Down...
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Manager Menu
The Manager Menu gives you quick access to key terminal settings. It's accessed by tapping "Settings" on the main screen. From the Manager Menu, you can access the following: Menu item Descrip...
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Suspended Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...
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Merchant Payment Advice report
This feature is available to merchants using our TRU Acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account ...
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How to reset your SoftPOS password
If you have forgotten your password to the SoftPOS app and need to reset, please follow the instructions below: Tap "Forgot password?" from the SoftPOS app sign in page. After entering the...
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DIS Reset Process
In order to reset a terminal and prepare a new TID to be downloaded, follow the steps below: Tap the icon to open the Quick Menu and then tap "Admin". You will be prompted for the current man...
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Chargebacks
The “Chargebacks” page allows you to search for and view chargebacks that have been incurred against processed transactions. A chargeback is when a customer disputes a credit card or debit card...