Follow the instructions below to reverse a payment processed using the app:
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Tap the icon in the top left and from the menu select "Receipts".
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Use the interface to find the transaction for which you wish to cancel/refund and tap to open.
Transactions are displayed in a list starting with the most recent at the top. You can tap the options found along the top of the screen to filter transactions by different types (e.g. "Approved" or "Declined").
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Once you have selected the transaction, you will be shown the screen below. Now tap "Cancel transaction" or "Refund".
The "Cancel transaction" button is only shown when the payment is pending settlement and is used to cancel the payment. The "Refund" button is only shown when the payment has already been settled into your bank account and is used to authorise the transfer of funds back to the customer.
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You'll be prompted to enter your admin username and password to proceed. Once you have entered your details, tap "Confirm" to proceed.
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If successful, confirmation will be displayed onscreen as shown below. Customers can scan the QR code with their own smartphone to view the receipt, or alternatively tap "Send the receipt by email" and enter their email address.
