Requirements
The smartphone or tablet on which you install and operate the software must meet the following requirements:
- The operating system must be Android v11 or higher. (iOS/iPadOS devices are not supported)
- The device must have NFC technology and this must be enabled in the device settings.
- The device must have a reliable connection to the internet during use, whether through WiFi or a mobile data network like 4G/5G.
- The device must have Google Mobile Services installed.
- The SoftPOS by Trust Payments app is currently only available for merchants based in Malta that are transacting in Euro (€). The only supported language for the software is English.
- The SoftPOS by Trust Payments app only supports payments via the Mastercard and Visa card schemes.
- You will need to sign up for an account with Trust Payments. In order to do so you will need an acquiring bank account and associated Merchant Identification (MID). Click here to sign up.
Installing the app
After signing up for an account with Trust Payments, we will email you a link to set up a new user account and password for signing into the app.
If multiple users will be using the service, you can request for additional user accounts to be set up during the onboarding process. Each user will receive emails with links to set their own passwords.
Next, you will need to download the SoftPOS by Trust Payments app from the Google Play store. Once you have installed the app, you can sign in with your username and password, and begin transacting.
Launching the app
When you open the app, you will be immediately taken to the "Amount" page.
On launch, the app will need to establish a connection to our servers before you can start transacting. This may take 5-10 seconds.
Until then, the button at the bottom of the screen will display "Please wait...".
When the app is ready to begin processing payments, the button updates to show "Charge".
Enter an amount using the onscreen buttons and tap "Charge" to initiate a new payment.
To navigate to other pages in the app, tap the icon in the top left to access the menu:
"Receipts" - View / export receipts of previous transactions.
"Activity" - View / export sales history.
"Settings" - For example, enabling tips or configuring receipts.
