Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Can I customise appearance of pages hosted by third parties?
It is not possible to modify the layout and/or appearance of pages hosted by third parties (e.g. PayPal or other APMs) using the methods described in our documentation. If you need assistance, plea...
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Email notification customisation
This page explains how to customise the appearance of automated emails sent following transactions. Include your logo You can include your logo at the top of automated emails without needing to...
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📽️ Exporting transaction data
You can view and manage ongoing downloads from the transaction search and reporting screens. Required user roles Admin Documentation Downloads Downloading transaction search results Down...
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Suspended Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...
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I've been notified of a Chargeback. What do I do?
I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...
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Merchant Payment Advice report
This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...
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Reset password
If you have forgotten your password to the SoftPOS by Trust Payments app and need to reset, please follow the instructions below: Tap "Forgot password?" from the sign in page. After enteri...
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Discover® Global Network for Webservices API
Discover® Global Network is the global payments brand of Discover Financial Services. It has 305+ million cardholders and alliances with 25+ payment networks. Discover Network® The Discover ...
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DIS Reset Process
In order to reset a terminal and prepare a new TID to be downloaded, follow the steps below: Tap the icon to open the Quick Menu and then tap "Admin". You will be prompted for the current man...
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Chargebacks
The “Chargebacks” page allows you to search for and view chargebacks that have been incurred against processed transactions. A chargeback is when a customer disputes a credit card or debit card...