Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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📽️ Cancelling transactions
This feature is available to merchants using our TRU Connect gateway. You can use the transaction update functionality to cancel pending transactions. Required user roles Admin, Transactio...
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Responding to Chargebacks
When you receive notice of a Chargeback incurred against one of your transactions, you can either Accept the decision or Challenge by following the Re-Presentment process described below: If you ...
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Settled Transactions search
This feature is available to merchants using our TRU Connect gateway. The "Settled Transactions" stored search returns all settled purchases and refunds that were processed via the TRU Connect...
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Payment Processing Analysis
The "Payment Processing Analysis" page examines payment processing data to display valuable information regarding approvals/declines, card types used, chargebacks and refunds processed for hotels i...
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Downloads
You can view and manage ongoing downloads from the transaction search and reporting screens. Learn about downloading transaction search results. Learn about downloading reports. Required...
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Performing an Account Check
An Account Check allows a card/account to be validated by checking the customer’s account, address and security code values are valid and that it is acceptable to proceed with the transaction. No ...
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Cleaning your device
We recommend that you clean your device regularly. Using terminal wipes and card reader cleaners maintains performance and prolongs equipment life. Caution Avoid directly spraying the terminal ...
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How can I see what transactions & fees were processed for a cycle?
On OmniPay RAM, navigate to Reports > Funding > Daily FundingInput your MID number into the search box directly under the navigation panel and select Change.Set the date range when you processed tr...
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The Reports tab
The Reports/Funding pages deal with Merchant funding, that is, payments to, and collections from, the Merchants. The following reports are available:Daily FundingMerchant Payment Advice Daily fundi...
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How do I perform a linked refund?
Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their car...