Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
-
How do I perform a POS refund?
Only Admin users can perform this action. Tap the icon in the top left and from the menu select "Receipts". Use the interface to find the transaction for which you wish to refund an...
-
Ethernet setup
Hardware setupIf a physical LAN connection is required, then an RJ45-to-RJ45 LAN cable (not supplied) will need to be connected between the router and the payment terminal. Software setupTap the Qu...
-
Chargebacks
The Chargebacks view provides comprehensive insights into chargeback patterns and dispute trends, helping you understand chargeback performance, identify risk areas, and monitor the effectiveness o...
-
How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?
RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). If you have already registered one device, follow the steps below to register another: Method 1 - When ...
-
Using the keypad
The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...
-
📽️ Customising transaction search results
After you have performed a transaction search, we provide options for customising the appearance of the search results table. Required user roles Admin, Developer, TransactionUser, ViewFeesAnd...
-
Settlement Reconciliation report
This feature is available to merchants using our TRU Connect gateway. The "Settlement Reconciliation" report is designed to help with reconciliation by totalling all successfully settled purch...
-
Active Subscriptions search
This feature is available to merchants using our TRU Connect gateway. The "Active Subscriptions" stored search returns all active or completed subscriptions where the next payment is due to be...
-
Software guide
Main screen Image of main screen The main screen is the starting point for any action taken using the terminal. There are 6 options: Sale - Process a new transaction. Info on Customer-Pr...
-
Employee Wages
The "Employee Wages" page shows analyses of employee wage data sourced from the Annual Survey of Hours and Earnings (ASHE) provided by the UK's Organisation of National Statistics (ONS). Trust Paym...