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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Managing your users

    1. Portal
    2. Coming from MyST?

    The following information is for Admin users who are looking to enrol their MyST child users in Portal. When managing your Portal users, please be aware that: You need to activate your users befo...

    • Edited
    • 1 follower
    • 0 comments
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  • 📽️ Advanced transaction filtering

    1. Portal
    2. Video Guides

    When searching for transactions, filters are an advanced tool that can be used to narrow the search results further if needed. Only transactions meeting the selected criteria will be displayed in ...

    • Edited
    • 1 follower
    • 0 comments
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  • Authorisation Reconciliation report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Authorisation Reconciliation" report is designed to help with reconciliation by totalling all successfully authorised...

    • Edited
    • 1 follower
    • 0 comments
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  • Chargeback Reason Codes

    1. Acquiring
    2. Chargebacks Centre

    Reason Codes are numerical identifiers assigned by the issuing bank indicating the justification for Chargebacks issued. Because the specific codes assigned vary between card schemes and are subjec...

    • Edited
    • 1 follower
    • 0 comments
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  • SIM card installation

    1. In-Person Payments
    2. Castles Saturn 1000

    Installing SIM card(s) ​  Power the terminal off by pressing the power button on the left side of the device selecting "Power off" from the menu displayed. ​  Remove the rear cover of the ...

    • Edited
    • 1 follower
    • 0 comments
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  • Cardinal Commerce 3DS Server Testing Resources

    1. TRU Connect
    2. Testing Centre

    The tables below list test card numbers and customer information that can be submitted using your test site reference, along with the responses that should be expected in return.  Do not use these ...

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    • 2 followers
    • 0 comments
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  • Loyalty Analysis

    1. Guest Insights
    2. Views

    The "Loyalty Analysis" page shows the loyalty of visitors to your hotels, by directly comparing the amount they spend at your hotels with the amount spent at competing hotels. These charts are cons...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Edit access group

    1. Portal
    2. User management
    3. Access Groups

    By editing access groups, you can quickly change the references accessible to all assigned users.   Required user roles Admin   How to access Select “User Management" and then “Access Groups” ...

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    • 1 follower
    • 0 comments
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  • Probability of Harm (ProbH) App

    1. ProbH
    2. ProbH Guide

    The ProbH app is a web interface that allows you to view ProbH data and query for the latest scores on a given customer's card. Signing in to ProbH app  https://harmdetection.trustpayments.com To s...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Export sales with Tap to Pay on Android

    1. In-Person Payments
    2. Tap to Pay by Trust Payments app

    To export your sales history from the app, follow these steps: Tap the   icon in the top left and from the menu select "Activity" and you will be presented with your sales history. Tap the   i...

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    • 1 follower
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