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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Sign in

    1. Portal
    2. Guide

    To access Portal, you must first sign in   Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...

    • Edited
    • 2 followers
    • 0 comments
    • -3 votes

  • How do I perform a sale with DCC?

    1. In-Person Payments
    2. DCC

       Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not su...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • What is PCI Compliance?

    1. Security and Compliance
    2. PCI Compliance

    When processing payments and handling transaction data, you need to ensure your solution is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).  If you are unsure about...

    • Edited
    • 1 follower
    • 0 comments
    • -7 votes

  • Getting started with RAM Tool

    1. Acquiring
    2. RAM Tool

    The RAM Tool is full of helpful information and features for you to discover. Please follow the below to get started.   Video tutorial   Upon receiving login details from Trust Payments, you may ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • What are Chargebacks?

    1. Acquiring
    2. Chargebacks Centre

    What is a Chargeback?     This part of the process is sometimes referred to as the "1st Chargeback" or simply a "Dispute". A Chargeback is a transaction reversal initiated by the cardholder's bank...

    • Edited
    • 2 followers
    • 0 comments
    • 2 votes

  • How do I enable / disable tipping?

    1. In-Person Payments
    2. Tipping

       To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here you c...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

    Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal.   If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are on a...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Viewing the ProbH Characteristics Table

    1. Portal
    2. ProbH

    The “Probability of Harm” page presents a Characteristics Table that provides an overview of where risk is distributed among your customer base. The table focuses on customers with recent gambling...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes

  • What is the PCI Portal?

    1. Security and Compliance
    2. PCI Compliance

    The PCI Portal is a unified merchant management platform that helps you maintain PCI DSS compliance whilst enhancing your overall cybersecurity posture. It transforms compliance from a reactive bur...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes