Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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š½ļø Exporting transaction data
You can view and manage ongoing downloads from the transaction search and reporting screens. Ā Required user roles Admin Ā Documentation Downloads Downloading transaction search results Down...
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Suspended Authorisations search
Ā This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...
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I've been notified of a Chargeback. What do I do?
I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...
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Merchant Payment Advice report
Ā This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...
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Reset password
If you have forgotten your password to the SoftPOS by Trust Payments app and need to reset, please follow the instructions below: Tap "Forgot password?" from the sign in page. After enteri...
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DiscoverĀ® Global Network for Webservices API
DiscoverĀ® Global Network is the global payments brand of Discover Financial Services. It has 305+ million cardholders and alliances with 25+ payment networks. Discover NetworkĀ® TheĀ Discover ...
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DIS Reset Process
In order to reset a terminal and prepare a new TID to be downloaded, follow the steps below: Tap the Ā icon to open the Quick Menu and then tap "Admin". You will be prompted for the current man...
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Chargebacks
The āChargebacksā page allows you to search for and view chargebacks that have been incurred against processed transactions. Ā A chargeback is when a customer disputes a credit card or debit card...
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5ļøā£ Review Content Security Policy (CSP)
What is Content Security Policy (CSP)? CSP is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS) and data injection attacks....
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Declined payments with Adobe Commerce
From customer's perspective If your transaction has been declined, a banner will be displayed to the customer, as shown in the examples below: Ā Screenshot of Payment Pages showing declined payment...