Avatar

Michael Buckley

I work on the Technical Specialist team based in Bangor.

  • Total activity 2045
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 1336

Articles

Recent activity by Michael Buckley
Sort by recent activity Recent activity Votes

  • Can I customise appearance of pages hosted by third parties?

    1. TRU Connect
    2. FAQ
    3. Payment Pages

    It is not possible to modify the layout and/or appearance of pages hosted by third parties (e.g. PayPal or other APMs) using the methods described in our documentation. If you need assistance, plea...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Email notification customisation

    1. TRU Connect
    2. Payment Pages
    3. Notifications

    This page explains how to customise the appearance of automated emails sent following transactions.  Include your logo You can include your logo at the top of automated emails without needing to wr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Transaction View

    1. In-Person Payments
    2. Sales and Refunds

    The Transaction View allows you to review recent transactions and perform actions such as refunds, reversals, and receipt reprints.   Viewing Transaction History Tap the   icon in the top left and ...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes

  • 📽️ Exporting transaction data

    1. Portal
    2. Video Guides

    You can view and manage ongoing downloads from the transaction search and reporting screens.   Required user roles Admin   Documentation Downloads Downloading transaction search results Down...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Suspended Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • I've been notified of a Chargeback. What do I do?

    1. Acquiring
    2. FAQs

    I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transacti...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Merchant Payment Advice report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Disposing of your device

    1. In-Person Payments
    2. Looking after your device

    If you decide to terminate your contract with Trust Payments, we offer a collection service to safely recycle or dispose of POS equipment you no longer need. Upon termination, please contact your A...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I use Portal to manage my subscriptions?

    1. Portal
    2. FAQ

    You can use Portal to view and update existing subscriptions. View subscription using transaction searchYou can search for subscriptions using the “Transactions” page.Before you perform a search fo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargebacks

    1. Portal
    2. Managing transactions

    The “Chargebacks” page allows you to search for and view chargebacks that have been incurred against processed transactions.   A chargeback is when a customer disputes a credit card or debit card...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes