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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Fraud

    1. Portal
    2. TRU Insight

    The Fraud view provides comprehensive insights into fraudulent transaction patterns, helping you understand fraud trends, identify risk areas, and monitor the effectiveness of your fraud prevention...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?

    1. Acquiring
    2. FAQs

    RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). This means that if you lose access to the secondary device from which you normally retrieve the One Ti...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to reset forgotten manager password

    1. In-Person Payments
    2. Looking after your device

       Tap "Forgot password?" from the Tap to Pay app sign in page and follow the on-screen instructions. If you have forgotten your login password, contact our Support Team for assistance.If you have...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Advanced transaction filtering

    1. Portal
    2. Video Guides

    When searching for transactions, filters are an advanced tool that can be used to narrow the search results further if needed. Only transactions meeting the selected criteria will be displayed in ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Authorisation Reconciliation report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Authorisation Reconciliation" report is designed to help with reconciliation by totalling all successfully authorised...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback Reason Codes

    1. Acquiring
    2. Chargebacks Centre

    Reason Codes are numerical identifiers assigned by the issuing bank indicating the justification for Chargebacks issued. Because the specific codes assigned vary between card schemes and are subjec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Loyalty Analysis

    1. Guest Insights
    2. Views

    The "Loyalty Analysis" page shows the loyalty of visitors to your hotels, by directly comparing the amount they spend at your hotels with the amount spent at competing hotels. These charts are cons...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Edit access group

    1. Portal
    2. User management
    3. Access Groups

    By editing access groups, you can quickly change the references accessible to all assigned users.   Required user roles Admin   How to access Select “User Management" and then “Access Groups” ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Viewing the ProbH Characteristics Table

    1. ProbH
    2. ProbH Guide

    The “Probability of Harm” page presents a Characteristics Table that provides an overview of where risk is distributed among your customer base. The table focuses on customers with recent gambling...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Export sales with Tap to Pay on Android

    1. In-Person Payments
    2. Tap to Pay by Trust Payments app

    To export your sales history from the app, follow these steps: Tap the   icon in the top left and from the menu select "Activity" and you will be presented with your sales history. Tap the   i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes