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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Authorisation Reconciliation report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Authorisation Reconciliation" report is designed to help with reconciliation by totalling all successfully authorised...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Migrating st.js from version 1 to version 3 for MOTO

    1. TRU Connect
    2. Migration centre

    If you are using version 1 of our JavaScript Library to perform MOTO transactions by creating tokens to represent customer card details, you are expected to migrate to our latest library, version ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback Reason Codes

    1. Acquiring
    2. Chargebacks Centre

    Reason Codes are numerical identifiers assigned by the issuing bank indicating the justification for Chargebacks issued. Because the specific codes assigned vary between card schemes and are subjec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Software guide

    1. In-Person Payments
    2. Castles Saturn 1000

    Main screen   Image of main screen The main screen is the starting point for any action taken using the terminal. There are 6 options: Sale - Process a new transaction. Info on Customer-...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cardinal Commerce 3DS Server Testing Resources

    1. TRU Connect
    2. Testing Centre

    The tables below list test card numbers and customer information that can be submitted using your test site reference, along with the responses that should be expected in return.   Do not use thes...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Loyalty Analysis

    1. Guest Insights
    2. Views

    The "Loyalty Analysis" page shows the loyalty of visitors to your hotels, by directly comparing the amount they spend at your hotels with the amount spent at competing hotels. These charts are cons...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Edit access group

    1. Portal
    2. User management
    3. Access Groups

    By editing access groups, you can quickly change the references accessible to all assigned users.   Required user roles Admin   How to access Select “User Management" and then “Access Groups” ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cancel / refund payments

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    Follow the instructions below to reverse a payment processed using the app:     Only Admin users can perform this action.   Tap the   icon in the top left and from the menu select "Receipts". ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Complete AUTHORIZE_ONLY transaction with SAP Commerce Cloud extension

    1. TRU Connect
    2. Shopping Carts
    3. SAP Commerce Cloud

      Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role". If the Payment Action in the Backoffice settings is set to “AUTHORIZE_ONLY”, you must manually update ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Pay Gateway Invoice

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway. The “Pay Gateway Invoice” page allows you to pay outstanding invoices for your TRU Connect gateway services.   Required ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes