Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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The Profile tab
Merchant details page The Merchants Details Page on Profile > Merchant Details displays information relating to your merchant setup and MID. The main part of the Merchant details page displays the...
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3-D Secure v2 Liability
If the customer is authenticated as part of the EMV 3-D Secure process and it is later determined that fraud has been committed, the card issuer will be liable in the event of a fraudulent chargeba...
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How do I adjust an existing Pre-Auth?
Background Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unav...
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How do I cancel a POS transaction?
This article explains how to cancel a POS transaction. Follow the appropriate instructions below for your terminal: SoftPOS Please refer to our user guides: SoftPOS for Android Sm...
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Pairing POS for semi-integrated mode with TRU Link
This article explains how to pair the terminal for semi-integrated mode with TRU Link. Follow the appropriate instructions below for your terminal: POS If you are a semi-integrated POS mercha...
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SIM card installation
Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF). Remove the rear cover of the terminal using the two ...
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I'm having problems applying custom mark-up and styling to Payment Pages
If modifications are not visible on your Payment Pages, please consider the following: Site reference: Have you uploaded your files to the right site reference? Go to the File Manager and ensure ...
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Change the layout of Payment Pages
This page outlines how to make basic changes to the layout of your Payment Pages to better reflect your brand identity. Getting started To customise the layout of your Payment Pages, you will nee...
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Apple Pay for Payment Pages
Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users process payments using an iPhone, iPad or Mac. Customers benefit from a familiar and streamlined checkout experien...
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Redirecting the customer's browser following payment
By default, when a transaction has been processed, our response page will be displayed to the customer. This displays a message indicating whether or not the transaction was successful, along with ...