Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Risk
Risk charts The charts at the top of this view demonstrate your performance as an exchange for risk and chargebacks. They primarily focus on two metrics: The percentage of processed volume tha...
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Relative
This section is intended to help you as an exchange benchmark your performance against other merchants processing with Trust Payments within the 6051 Merchant Category Code (MCC). We go to great...
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What are Stored Searches?
When searching for transactions on the "Transactions" page, you can save time by selecting from one of the "Stored Searches" using the drop-down shown on screen. Selecting a stored search will auto...
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What are Stored Reports?
When generating reports on the "Reporting" page, you can save time by selecting from one of the "Stored Searches" using the drop-down shown on screen. Selecting a stored report will automatically a...
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Supported POS functionality
Certain terminal operations are only supported by certain card schemes. Please refer to the table below for further information: CastlesVEGA devices CastlesSaturn 1000 Ingenico devices ...
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Introduction to Portal users
Bring your team on board! Portal provides extensive functionality that allows you to createand manage users on your Trust Payments account. When getting started, every merchant is provided w...
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Introduction to site management
When you sign up with Trust Payments, you will be provided with a Site Reference(s), through which transactions will be processed. You can use MyST to view information on your sites, and configure ...
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Introduction to MyST users
When you sign up with Trust Payments, you will be provided with a MyST user account, assigned the “Site admin” User Role, which you will need to access MyST. Because the “Site admin” role has acces...
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Introduction to the Dashboard
This feature is available to merchants using our TRU Connect gateway. For users with access to transaction history, your “Dashboard” will provide at-a-glance statistics regarding the recent pe...
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Percentage shift
This feature is available to merchants using our TRU Connect gateway. The “Percentage shift” dashboard view will display a table containing the growth rate for your site references. Requir...