Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
-
The Customer Service tab
RAM alert screen The RAM Alert Screen shows active unacknowledged alerts and report notifications. Incomplete Merchant notes that require attention from the RAM user are also displayed. Any alerts,...
-
Summary of 3-D Secure version 2 fields
Field Description CAVV The unique Cardholder Authentication Verification Value (CAVV) associated with the transaction. ECI The ECI (E-Commerce Indicator) security level associated with the t...
-
Status bar description
The status bar contains all the important information in order to operate the payment terminal. 1 – Date – Present date in format dd:mm:yy2 – Time – In format hh:mm:ss3 – Wi-Fi – Wi-Fi signal st...
-
Migrating from Payment Pages version 1 to version 2
If your Payment Pages looks like: Or if your HTTPS POST includes version=1 You’re on version 1 Please follow the steps below to benefit from the new features available. If your Payment Pages l...
-
Zero-Auth for Payment Pages
Click here to learn more about Account Checks. Pre-requisites Account Checks are supported for merchants with a Trust Payments acquiring account. If you are using a different acquiring bank,...
-
📽️ Managing users
You can use the “Users” page to view and manage your users. Required user roles Admin Documentation Managing users
-
Replacing the battery
The following steps explain how to replace the battery on your Castles Saturn 1000 device: Power the terminal off by pressing the power button on the left side of the device selecting "Power off"...
-
Processed Transactions search
This feature is available to merchants using our TRU Acquiring services. The "Processed Transactions" stored search returns all approved authorisations that completed clearing and will be fund...
-
Can I process Payouts to customers using Google Pay?
While you cannot use Google Pay to process Payouts to customers, there are certain configurations that will enable you to process Payouts to the customer's card directly. About authentication meth...
-
Exporting sales history
To export your sales history from the app, follow these steps: Tap the icon in the top left and from the menu select "Activity" and you will be presented with your sales history. Tap the...