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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Troubleshooting issues with NFC

    1. In-Person Payments
    2. SoftPOS by Trust Payments app
    3. Troubleshooting

    NFC (Near Field Communication) is a short-range wireless technology that allows smartphones and cards to securely send payment data to your host device when held close together, enabling contactles...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a linked refund?

    1. In-Person Payments
    2. Sales and Refunds

    Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their car...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I cancel a POS transaction?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to cancel a POS transaction.       Only Admin users can perform this action.   From the navigation bar found along the bottom of the screen, select "Receipts". Use...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal.     If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do customers add tips?

    1. In-Person Payments
    2. Tipping

      Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping.     If tips have been enabled in the app, the customer will be prompted to select from ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Process payment

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    To process a payment, follow these steps: If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are on a different page in the app...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • View account info

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    View store information To view your Merchant Id (MID), Terminal Id (TID) and other store information in the app, follow these steps: Tap the   icon in the top left and from the menu select "Sett...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I enable / disable tipping?

    1. In-Person Payments
    2. Tipping

        To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here y...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tips

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here you c...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Digital receipts

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    Sending receipt as part of the transaction Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes