Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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📽️ Reconciliation within the Portal
Learn how to use Portal to reconcile your payments and understand your fees. Required user rolesAdmin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransactionsOnly DocumentationMerchan...
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Chargebacks search
This feature is available to merchants using our TRU Connect gateway. The "Chargebacks" stored search returns all chargebacks that were processed via the TRU Connect gateway. Required user...
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Funding Account report
This feature is available to merchants using our acquiring services. The "Funding Account" report shows the current balance for one or more MID accounts and provides a record of all incoming tr...
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Performing a Risk Decision on a transaction
A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making ...
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What currencies are supported on the acquiring platform?
Processing currencies The currency used by customers to pay for goods and services from your business. AED - UAE Dirham AFN - Afghanistan Afghani ALL - Albanian Lek AMD - Armenian Dram AOA - ...
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The Chargebacks tab
Case ListIn order to view a chargeback case, you first search for and select a case, then review its details. By searching cases, you can generate a list of cases and then select a case to review. ...
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Refunds search
This feature is available to merchants using our TRU Connect gateway. The "Refunds" stored search returns all refunds and payouts that were processed via the TRU Connect gateway (including suc...
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📽️ Adding users
You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need. Required user roles Admin Docu...
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Chargebacks
The “Chargebacks” page allows you to search for and view chargebacks that have been incurred against processed transactions. A chargeback is when a customer disputes a credit card or debit card...
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How can I see what purchases / refunds / CFTs were processed?
On OmniPay RAM, navigate to Transaction Activity > Processed TransactionsInput your MID number into the search box directly under the navigation panel and select Change.Use the search options to na...