Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Successful Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Successful Authorisations" stored search returns all successfully authorised purchases and refunds that were processe...
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Fee Summary report
This feature is available to merchants using our acquiring services. The "Fee Summary" report provides a statement-style view of the total number of transactions, fees, adjustments and other p...
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What actions can I perform on transactions?
The following are actions that can be performed on eligible transactions using Portal. Use the links below to learn more: Re-Auth A Re-Auth is a process where a new Authorisation can be perform...
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Update a transaction
You can perform updates on a pending transaction (settle status “0”, “1” or “2”) using the “Update” option. Requirements This functionality is only available to those with the following user roles...
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Troubleshooting
No charging icon displayed If you have connected your device to power and the icon that indicates charging is not displayed in the top-right of the screen, please follow the steps below to resol...
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How can I see when my payment is due?
On OmniPay RAM, navigate to Reports > Funding > Daily FundingInput your MID number into the search box directly under the navigation panel and select Change.Set the date range when you processed tr...
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Bulk updating transactions
This feature is available to merchants using our TRU Connect gateway. The "Bulk Update" feature saves you time by allowing you to update the settle status of multiple pending transactions simultane...
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Transaction View
The Transaction View allows you to review recent transactions and perform actions such as refunds, reversals, and receipt reprints. Viewing Transaction History Tap the icon in the top left and ...
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📽️ Exporting transaction data
You can view and manage ongoing downloads from the transaction search and reporting screens. Required user roles Admin Documentation Downloads Downloading transaction search results Down...
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Suspended Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...