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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Two-factor authentication

    1. TRU Connect
    2. MyST
    3. Users

    To protect your account from unauthorised access, we strongly recommend enabling two-factor authentication. This verification is required at sign in for users able to perform administrative action...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes

  • Update a transaction using MyST

    1. TRU Connect
    2. MyST
    3. Transactions

    You can perform updates on a pending transaction (settle status “0”, “1” or “2”) using the “Update” option.   Requirements   This functionality is only available to those with the following user r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Checking for Chargebacks

    1. Acquiring
    2. Chargebacks Centre

    You can search for and view Chargebacks using our online portals: RAM Tool   How to view Chargebacks in RAM Tool Portal   How to view Chargebacks in Portal   If you require any status up...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • The Funding tab

    1. Acquiring
    2. RAM Tool

    Account page The Account page shows postings to Merchant accounts for a specific range of posting dates. All monetary items affecting a Merchant’s account(s) can be viewed through this page. In ord...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I cancel a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I reprint the previous receipt?

    1. In-Person Payments
    2. Paper receipts

        Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a POS refund when the customer is not present?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to perform a POS refund when the customer is not present.     Not supported This functionality is not supported on your device. You can use the drop-down above to review ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Using the keypad

    1. In-Person Payments
    2. Castles VEGA 3000C

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Software guide

    1. In-Person Payments
    2. Castles VEGA 3000M2

    Main screen The initial user display contains information about the current state of the terminal and allows you to run some basic operations. Information about the date and time, connection type, ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Specifying fields as required on Payment Pages

    1. TRU Connect
    2. Payment Pages
    3. How it looks

    You can specify fields to be required on your Payment Pages. If the customer fails to provide information in all the required fields or enters invalid information, the payment will not continue and...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes