Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Subscriptions with WooCommerce
Requirements To process subscriptions with our WooCommerce plugin, you will need to install WooCommerce Subscriptions. Learn more about WooCommerce subscriptions (external link). In addition ...
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Downloads
You can view and manage ongoing downloads from the transaction search and reporting screens. Learn about downloading transaction search results. Learn about downloading reports. Required...
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Cancel / refund payments
Follow the instructions below to reverse a payment processed using the app: Only Admin users can perform this action. Tap the icon in the top left and from the menu select "Receipts". ...
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Refunds with SAP Commerce Cloud extension
Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role". To process a refund using Backoffice, follow the steps below: Full refund Partial refund In ...
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Performing an Account Check
An Account Check allows a card/account to be validated by checking the customer’s account, address and security code values are valid and that it is acceptable to proceed with the transaction. N...
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Trust Payments 3DS Server Testing Resources
The tables below list test card numbers and customer information that can be submitted to our test bank, along with the responses that should be expected in return. Do not use these credentials ...
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Benchmarks
This functionality is only available on Advanced and Pro plans. The Benchmark Summary view provides you with a relative (as opposed to absolute) view of your business and should be used to u...
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Cleaning your device
We recommend that you clean your device regularly. Using terminal wipes and card reader cleaners maintains performance and prolongs equipment life. Caution Avoid directly spraying the termina...
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Does Google Pay support Account checks?
Account checks can be processed on Google Pay transactions under certain conditions You will need to contact your acquiring bank to check they support the processing of Account checks with Goo...
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Credentials on File
What are Credentials on File (CoF)? Where a merchant wishes or requires to store card details for future use or use stored card details, this must be specified by submitting the credentialsonfile...