Michael Buckley

Global search

1. Portal
2. Guide

Our global search utility allows you to perform searches for transactions and site references.   Required user roles Admin, ViewTransactionsOnly   How to access The global search box can be fo...

• Edited June 02, 2026 16:01
• 1 follower
• 0 comments
• 0 votes

Suppression of receipts

1. In-Person Payments
2. Paper receipts

Suppression of receipts is a feature that stops the merchant and customer receipts from being printed by the card terminal. It assumes you have configured the terminal to operate in semi-integrated...

• Edited March 24, 2026 17:45
• 1 follower
• 0 comments
• 1 vote

Can I change my Portal username?

1. Portal
2. FAQ

Portal usernames are fixed and cannot be changed after the account has been created. If you need a Portal user account to have a different username, you will need to create a new account with the d...

• Edited September 04, 2023 15:59
• 1 follower
• 0 comments
• 0 votes

File Manager

1. Portal
2. Site administration

  This feature is available to merchants using our TRU Connect gateway. The File Manager allows you to upload files to your site reference(s). These are used to customise the appearance of your ...

• Edited July 13, 2026 09:50
• 2 followers
• 0 comments
• 0 votes

Refund a transaction

1. Portal
2. Managing transactions

You can process a full or partial refund for a settled transaction (with request type “AUTH”). Requirements  This functionality is only available to those with the following user roles:Admin, Trans...

• Edited March 09, 2026 17:11
• 1 follower
• 0 comments
• 0 votes

Software guide

1. In-Person Payments
2. Ingenico Desk/5000

Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...

• Edited February 16, 2026 15:56
• 1 follower
• 0 comments
• 0 votes

Software guide

1. In-Person Payments
2. Ingenico Move/5000

Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...

• Edited February 16, 2026 15:56
• 1 follower
• 0 comments
• 0 votes

Checking for Chargebacks

1. Acquiring
2. Chargebacks Centre

You can search for and view Chargebacks using our online portals: RAM Tool   How to view Chargebacks in RAM Tool Portal   How to view Chargebacks in Portal   If you require any status upda...

• Edited February 09, 2026 15:09
• 1 follower
• 0 comments
• 0 votes

The Funding tab

1. Acquiring
2. RAM Tool

Account pageThe Account page shows postings to Merchant accounts for a specific range of posting dates. All monetary items affecting a Merchant’s account(s) can be viewed through this page. In orde...

• Edited February 12, 2026 17:02
• 1 follower
• 0 comments
• -2 votes

How do I cancel a Pre-Auth?

1. In-Person Payments
2. Pre-authorisations

  Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to t...

• Edited March 27, 2026 13:07
• 1 follower
• 0 comments
• 0 votes