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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • TRU Fraud Check field specification

    1. Security
    2. TRU Fraud Check

    Field name Returned on Standard tier Returned on Enhanced tier Description Shield status codefraudcontrolshieldstatuscode     There are three possible values: “ACCEPT” – Transaction is deemed...

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    • 1 follower
    • 0 comments
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  • The Transaction Activity tab

    1. Acquiring
    2. RAM Tool

    Processed batches page The Processed Batches page shows the batch(es) submitted for a given Merchant or Merchant group/sub-group within a selected range of posting dates. The date range is limited ...

    • Edited
    • 1 follower
    • 0 comments
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  • SCA Exemptions

    1. Security
    2. EMV 3-D Secure

    There are certain scenarios where you, as a merchant, may deem the risk of fraud for a given transaction to be sufficiently low that you would prefer to bypass EMV 3-D Secure authentication. In the...

    • Edited
    • 2 followers
    • 0 comments
    • 2 votes

  • Handling errors

    1. In-Person Payments
    2. Cloud Integration

    If an error has occurred during processing the response will be as follows: { "error": "<errortext>", "errorcode": <errorcode>}   For example: { "error":"Transaction Error:Terminal is offline."...

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    • 2 followers
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  • How do I perform a completion of a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • How do I perform a POS refund?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to perform a refund where the worker enters an amount manually and the customer's card is presented to the reader.       Only Admin users can perform this action.   T...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Updating your software

    1. In-Person Payments
    2. Looking after your device

    It is best practice to ensure your device remains up to date with the latest software updates in order to maintain both reliability and security.     Updates are distributed through your smartphon...

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    • 1 follower
    • 0 comments
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  • Ethernet setup

    1. In-Person Payments
    2. Castles VEGA 3000C

    Hardware setup If a physical LAN connection is required, then an RJ45-to-RJ45 LAN cable (not supplied) will need to be connected between the router and the payment terminal.   Software setup Tap ...

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    • 1 follower
    • 0 comments
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  • Using the keypad

    1. In-Person Payments
    2. Castles VEGA 3000M2

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

    • Edited
    • 1 follower
    • 0 comments
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  • Merchant decline rule

    1. TRU Connect
    2. Payment Pages
    3. Automation

      This document is regarding a rule that can be activated on your Payment Pages.Learn more about rules.   This rule is only supported by acquirers and payment methods that support security code ...

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    • 1 follower
    • 0 comments
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