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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Creating a rule

    1. TRU Connect
    2. ...
    3. Sites
    4. Rule manager

      To create a rule, please follow these steps: Ensure you have selected the correct site reference from the top of the page. (Each rule created can only be assigned to one site reference) S...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Viewing site details

    1. TRU Connect
    2. MyST
    3. Sites

    You can manage your site references and view their configuration.   Required user roles Developer 2, Site admin, Site user, Site user 2   How to access Either: Select “Sites” from the left and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • User settings

    1. TRU Connect
    2. MyST
    3. Users

    You can view “Profile” pages to view information about your child users and change their settings.   Required user roles Site admin   How to access Select a child user from the “Users” page. O...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • View transaction details

    1. TRU Connect
    2. MyST
    3. Transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Basic user, Developer 2, Site admin, Site user, Site user 2, Transact...

    • Edited
    • 3 followers
    • 0 comments
    • -1 votes

  • Sign in

    1. TRU Connect
    2. MyST

    To access MyST, you must first sign in  https://myst.trustpayments.com/login   To sign in, navigate to the URL above, enter your username and password in the boxes provided and select “Sign in”. ...

    • Edited
    • 3 followers
    • 0 comments
    • -1 votes

  • Handling Challenges

    1. Security
    2. TRU Fraud Check

      The following documentation only applies to transactions processed using our gateway and acquiring services.   Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote

  • Closing the shift

    1. In-Person Payments
    2. Reporting

        Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Enabling 3-D Secure version 2

    1. Security
    2. EMV 3-D Secure

    Payment Pages EMV 3DS is enabled on Payment Pages for all merchants by default and your account can be configured to manage the entire process for you. You will first need to contact our Support...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a Pre-Auth when the customer is not present?

    1. In-Person Payments
    2. Pre-authorisations

    Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale when the customer is not present?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal when the customer is not present.     Not supported This functionality is not supported on your device. You can use the drop-dow...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes