Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Multi-Factor Authentication on the RAM Tool
To enhance security, a new Time-based One-Time Password (TOTP) authentication method has been introduced. From 25th March 2025, the existing email authentication method will be removed and all l...
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How do I integrate with PayPal?
We support the following integration methods: Via our hosted Payment Pages solution Customer selects PayPal and pop-up is displayed. If not already logged in, customer is prompted to ...
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How do I generate a pre-auth with DCC?
This article explains how to perform a pre-auth using the POS terminal with DCC. Follow the appropriate instructions below for your terminal: POS Tap the Menu icon on screen. Tap P...
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Power supply
The Castles VEGA 3000M contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recha...
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Switch to mobile data connection
To switch to a mobile data connection, follow the appropriate instructions below for your terminal: This guidance assumes a SIM card has been installed in the terminal and you are paying for a d...
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How do customers add tips?
This article explains how customers can add tips at checkout. Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping. Follow the appropriate ins...
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📽️ Virtual Terminal
This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers. Required user roles Admin, Tra...
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What is the Fixed Reserve?
The Fixed Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. Withou...
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Apple Pay for JavaScript Library
What is Apple Pay? Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users process payments using an iPhone, iPad or Mac. Customers benefit from a familiar and stream...
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Chargeback Dispute Overview
When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks as summarised below. Mastercard has a single flow for handling all dispute reason code...