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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Power supply

    1. In-Person Payments
    2. Ingenico Move/5000

    The Ingenico Move 5000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged.   Charg...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Using the keypad

    1. In-Person Payments
    2. Castles VEGA 3000M

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • First-time setup

    1. In-Person Payments
    2. Castles VEGA 3000C

    Connect the enclosed power cable into the base of the device. The device must remain connected to a power supply while in use. Press and hold the    button on the keypad for at least 2 seconds...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Checking for Chargebacks

    1. Acquiring
    2. Chargebacks Centre

    You can search for and view Chargebacks using our online portals: RAM Tool   How to view Chargebacks in RAM Tool Portal   How to view Chargebacks in Portal   If you require any status up...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • APM Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown:   The header shows the MID, Merchant Name, Settlement Currency, APM Name, Reference...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Gateway Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Invoice Code shown: The header shows the Merchant Invoice Code, Merchant Name, Processing Currency, Reference Numbe...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes

  • Acquiring Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Processing Currency, Reference Number, Pro...

    • Edited
    • 5 followers
    • 0 comments
    • -5 votes

  • The Profile tab

    1. Acquiring
    2. RAM Tool

    Merchant details page The Merchants Details Page on Profile > Merchant Details displays information relating to your merchant setup and MID. The main part of the Merchant details page displays the...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • I've been notified of a Chargeback. What do I do?

    1. Acquiring
    2. FAQs

    I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is the password policy for Portal user accounts?

    1. Portal
    2. FAQ

    When setting the password for your Portal user account, you must adhere to our password policy: Must be at least 12 characters in length. Must contain at least one UPPERCASE letter: A-Z Must conta...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes