Avatar

Michael Buckley

I work on the Technical Specialist team based in Bangor.

  • Total activity 2044
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 1348

Articles

Recent activity by Michael Buckley
Sort by recent activity Recent activity Votes

  • First-time setup

    1. In-Person Payments
    2. Castles VEGA 3000C

    Connect the enclosed power cable into the base of the device. The device must remain connected to a power supply while in use. Press and hold the    button on the keypad for at least 2 seconds...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles Saturn 1000

    The Castles Saturn 1000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged.   Char...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Reset password

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    If you have forgotten your password to the SoftPOS by Trust Payments app and need to reset, please follow the instructions below: Tap "Forgot password?" from the sign in page. After enteri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Checking for Chargebacks

    1. Acquiring
    2. Chargebacks Centre

    You can search for and view Chargebacks using our online portals: RAM Tool   How to view Chargebacks in RAM Tool Portal   How to view Chargebacks in Portal   If you require any status up...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • APM Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown:   The header shows the MID, Merchant Name, Settlement Currency, APM Name, Reference...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Gateway Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Invoice Code shown: The header shows the Merchant Invoice Code, Merchant Name, Processing Currency, Reference Numbe...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes

  • Acquiring Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Processing Currency, Reference Number, Pro...

    • Edited
    • 5 followers
    • 0 comments
    • -5 votes

  • The Profile tab

    1. Acquiring
    2. RAM Tool

    Merchant details page The Merchants Details Page on Profile > Merchant Details displays information relating to your merchant setup and MID. The main part of the Merchant details page displays the...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • I've been notified of a Chargeback. What do I do?

    1. Acquiring
    2. FAQs

    I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is the password policy for Portal user accounts?

    1. Portal
    2. FAQ

    When setting the password for your Portal user account, you must adhere to our password policy: Must be at least 12 characters in length. Must contain at least one UPPERCASE letter: A-Z Must conta...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes