Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
-
The Chargebacks tab
Case ListIn order to view a chargeback case, you first search for and select a case, then review its details. By searching cases, you can generate a list of cases and then select a case to review. ...
-
Refunds search
This feature is available to merchants using our TRU Connect gateway. The "Refunds" stored search returns all refunds and payouts that were processed via the TRU Connect gateway (including suc...
-
📽️ Adding users
You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need. Required user roles Admin Docu...
-
Chargebacks
The “Chargebacks” page allows you to search for and view chargebacks that have been incurred against processed transactions. A chargeback is when a customer disputes a credit card or debit card...
-
How can I see what purchases / refunds / CFTs were processed?
On OmniPay RAM, navigate to Transaction Activity > Processed TransactionsInput your MID number into the search box directly under the navigation panel and select Change.Use the search options to na...
-
The Customer Service tab
RAM alert screenThe RAM Alert Screen shows active unacknowledged alerts and report notifications. Incomplete Merchant notes that require attention from the RAM user are also displayed. Any alerts, ...
-
📽️ Managing users
You can use the “Users” page to view and manage your users. Required user roles Admin Documentation Managing users
-
How can I see the current balance on my MID?
On OmniPay RAM, navigate to Funding > AccountInput your MID number into the search box directly under the navigation panel and select Change.In this section you will have all the transactions and f...
-
📽️ Rule Manager
This feature is available to merchants using our TRU Connect gateway. The Rule Manager allows you to create your own customised Rules (or activate/deactivate pre-defined system rules) on your ...
-
Processed Transactions search
This feature is available to merchants using our acquiring services. The "Processed Transactions" stored search returns all approved authorisations that completed clearing and will be funded to...