Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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I've been notified of a Chargeback. What do I do?
I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transacti...
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Merchant Payment Advice report
This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...
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Disposing of your device
If you decide to terminate your contract with Trust Payments, we offer a collection service to safely recycle or dispose of POS equipment you no longer need. Upon termination, please contact your A...
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How do I use Portal to manage my subscriptions?
You can use Portal to view and update existing subscriptions. View subscription using transaction searchYou can search for subscriptions using the “Transactions” page.Before you perform a search fo...
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The Merchant Activity tab
Authorisation history pageThe Authorisation History page allows you to search and view historical authorisation information. An authorisation is initially visible only on the Recent Authorisations ...
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📽️ Reconciliation within the Portal
Learn how to use Portal to reconcile your payments and understand your fees. Required user rolesAdmin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransactionsOnly DocumentationMerchan...
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Chargebacks search
This feature is available to merchants using our TRU Connect gateway. The "Chargebacks" stored search returns all chargebacks that were processed via the TRU Connect gateway. Required user...
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Funding Account report
This feature is available to merchants using our acquiring services. The "Funding Account" report shows the current balance for one or more MID accounts and provides a record of all incoming tr...
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Performing a Risk Decision on a transaction
A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making ...
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What currencies are supported on the acquiring platform?
Processing currencies The currency used by customers to pay for goods and services from your business. AED - UAE Dirham AFN - Afghanistan Afghani ALL - Albanian Lek AMD - Armenian Dram AOA - ...