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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • User settings

    1. TRU Connect
    2. MyST
    3. Users

    You can view “Profile” pages to view information about your child users and change their settings.   Required user roles Site admin   How to access Select a child user from the “Users” page. O...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • View transaction details

    1. TRU Connect
    2. MyST
    3. Transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Basic user, Developer 2, Site admin, Site user, Site user 2, Transact...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes

  • Sign in

    1. TRU Connect
    2. MyST

    To access MyST, you must first sign in  https://myst.trustpayments.com/login   To sign in, navigate to the URL above, enter your username and password in the boxes provided and select “Sign in”. ...

    • Edited
    • 3 followers
    • 0 comments
    • -1 votes

  • Handling Challenges

    1. TRU Security
    2. TRU Fraud Check

      The following documentation only applies to transactions processed using our gateway and acquiring services.   Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote

  • Closing the shift

    1. In-Person Payments
    2. Reporting

      Background You can use shifts on the terminal to track transactions processed. As you process transactions on the terminal, the amounts transacted are tallied throughout the working day. At the ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Enabling 3-D Secure version 2

    1. TRU Security
    2. EMV 3-D Secure

    Payment Pages EMV 3DS is enabled on Payment Pages for all merchants by default and your account can be configured to manage the entire process for you. You will first need to contact our Support...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Getting started with TRU Link

    1. In-Person Payments
    2. Cloud Integration

    This document provides the technical details required to integrate an ePOS/PMS system with TRU Link, a cloud-based API developed by Trust Payments. The service accepts HTTPS POST requests only. The...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Changing the manager password

    1. In-Person Payments
    2. Looking after your device

    This article explains how to change the manager password. Follow the appropriate instructions below for your terminal:  SoftPOS If you need to change your login password, contact our Support Tea...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a Pre-Auth when the customer is not present?

    1. In-Person Payments
    2. Pre-authorisations

    This article explains how to perform a pre-auth when the customer is not present and you, therefore, do not have access to the customer's card.   Background Pre-auths allow you to reserve funds i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale when the customer is not present?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal when the customer is not present. Follow the appropriate instructions below for your terminal:  SmartPOS Tap    Sale on the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes