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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000M

    The Castles VEGA 3000M contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recha...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Switch to mobile data connection

    1. In-Person Payments
    2. Getting online

    To switch to a mobile data connection, follow the appropriate instructions below for your terminal:   This guidance assumes a SIM card has been installed in the terminal and you are paying for a d...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do customers add tips?

    1. In-Person Payments
    2. Tipping

    This article explains how customers can add tips at checkout.   Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping. Follow the appropriate ins...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Virtual Terminal

    1. Portal
    2. Video Guides

      This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers.   Required user roles Admin, Tra...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is the Fixed Reserve?

    1. Acquiring
    2. FAQs

    The Fixed Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. Withou...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Apple Pay for JavaScript Library

    1. TRU Connect
    2. JavaScript Library
    3. Add-Ons

    What is Apple Pay? Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users process payments using an iPhone, iPad or Mac. Customers benefit from a familiar and stream...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes

  • Chargeback Dispute Overview

    1. Acquiring
    2. Chargebacks Centre

    When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks as summarised below.   Mastercard has a single flow for handling all dispute reason code...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Daily Authorisations report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Authorisations" report covers all successfully authorised purchases and refunds that were processed via the TRU...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • All Data search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. "All Data" is an intensive stored search that returns all details available for all requests processed via the TRU Connect...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles Saturn 1000

    The Castles Saturn 1000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged.   Char...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes