Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Chargeback summary
This feature is available to merchants using our TRU Connect gateway. The “Chargeback summary” dashboard view is designed to provide you with an overview of chargebacks that may have recently ...
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What is the Rolling Reserve?
The Rolling Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. With...
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A transaction is shown as "Pending". Why have I not received the funds?
Transactions labelled in Portal as "Pending" have been authorised by the issuing bank. In most cases, you will receive funds from pending transaction within 24 hours. How it works Once a tran...
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How do I reset my Portal password?
We provide a utility to recover forgotten passwords. Required user roles All roles supported. How to access When prompted for your password, select “Forgot password?“. You cannot reset ...
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Virtual terminal
This feature is available to merchants using our TRU Connect gateway. The “Virtual Terminal” allows you to manually process payments on behalf of customers. Required user roles Admin, Tran...
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Searching for sites
This feature is available to merchants using our TRU Connect gateway. The “Sites” page allows you to search for site references assigned to your Portal user account. From here, you can select ...
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Portal user roles
The ability for Portal users to access certain pages, or to perform certain actions, is dependent on the role they have been assigned. You can see the role assigned to your Portal account by view...
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Generating reports
The “Reporting” page allows you to analyse the requests processed through your account. You can view totals for transaction amounts and the number of requests processed through a specified range o...
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Searching for transactions
The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...
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Sign in
To access Portal, you must first sign in Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...