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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Authorisations (last 24 hours)

    1. Portal
    2. Viewing dashboards

      This feature is available to merchants using our TRU Connect gateway. The “Authorisations (last 24 hours)” dashboard view is used to display authorisation count and volume data for the given s...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Authorisations (last 7 days)

    1. Portal
    2. Viewing dashboards

      This feature is available to merchants using our TRU Connect gateway. The “Authorisations (last 7 days)” dashboard view is used to display authorisation count and volume data for the given sit...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Top sites

    1. Portal
    2. Viewing dashboards

      This feature is available to merchants using our TRU Connect gateway. The “Top sites” dashboard view provides you with greater insight into the recent performance of your highest-performing si...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback summary

    1. Portal
    2. Viewing dashboards

      This feature is available to merchants using our TRU Connect gateway. The “Chargeback summary” dashboard view is designed to provide you with an overview of chargebacks that may have recently ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Data export

    1. Merchant Payment Account (MPA)
    2. Exporting

    You can export payments accounting data in the form of an Excel spreadsheet, either as a one-off download or a recurring email that is sent at intervals you define. For the date range specified, th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • A transaction is shown as "Pending". Why have I not received the funds?

    1. Portal
    2. Troubleshooting

    Transactions labelled in Portal as "Pending" have been authorised by the issuing bank. In most cases, you will receive funds from pending transaction within 24 hours.   How it works Once a tran...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is an AUTH request?

    1. Portal
    2. FAQ

    AUTH is short for "Authorisation". When processing a payment, Trust Payments first contacts the acquiring and issuing banks to seek authorisation for the transaction. If authorisation has been gran...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Virtual terminal

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers.   Required user roles Admin, Tran...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Searching for sites

    1. Portal
    2. Site administration

      This feature is available to merchants using our TRU Connect gateway. The “Sites” page allows you to search for site references assigned to your Portal user account. From here, you can click s...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Portal user roles

    1. Portal
    2. User administration
    3. Roles

      The ability for Portal users to access certain pages, or to perform certain actions, is dependent on the role they have been assigned. You can see the role assigned to your Portal account by vie...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes