Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Closing the shift
Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...
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Pay by Link
This feature is available to merchants using our TRU Connect gateway. The “Pay by Link” page simplifies the process of requesting a new payment from a customer. A link is generated that opens ...
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Sign in
To access Portal, you must first sign in Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...
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My MyST account is locked
For security reasons, our system may automatically lock the accounts of MyST users who have met certain criteria. If your MyST account is locked, you will be prevented from signing in and accessing...
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How do I reset my MyST password?
If you have forgotten your password, select the “Forgotten your password?” link from the sign in page and follow the instructions to reset your account. Required user roles Basic user, Develo...
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The Funding tab
Account pageThe Account page shows postings to Merchant accounts for a specific range of posting dates. All monetary items affecting a Merchant’s account(s) can be viewed through this page. In orde...
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Gateway Statement
The statement header includes key details regarding the statement, based on the Invoice Code shown:The header shows the Merchant Invoice Code, Merchant Name, Processing Currency, Reference Number, ...
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Two-factor authentication
To protect your account from unauthorised access, we strongly recommend enabling two-factor authentication. This verification is required at sign in for users able to perform administrative action...
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Acquiring Statement
The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown:The header shows the MID, Merchant Name, Processing Currency, Reference Number, Proces...
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What is PCI Compliance?
When processing payments and handling transaction data, you need to ensure your solution is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). If you are unsure about...