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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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  • The Reports tab

    1. Acquiring
    2. RAM Tool

    The Reports/Funding pages deal with Merchant funding, that is, payments to, and collections from, the Merchants. The following reports are available: Daily Funding Merchant Payment Advice   Daily...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • The Funding tab

    1. Acquiring
    2. RAM Tool

    Account page The Account page shows postings to Merchant accounts for a specific range of posting dates. All monetary items affecting a Merchant’s account(s) can be viewed through this page. In ord...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Getting started with RAM Tool

    1. Acquiring
    2. RAM Tool

    The RAM Tool is full of helpful information and features for you to discover. Please follow the below to get started.   Video tutorial     Upon receiving login details from Trust Payments, you...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Closing the shift

    1. In-Person Payments
    2. Reporting

        Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Sign in

    1. Portal
    2. Guide

    To access Portal, you must first sign in   Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...

    • Edited
    • 2 followers
    • 0 comments
    • -2 votes

  • How do I reset my MyST password?

    1. TRU Connect
    2. FAQ
    3. MyST

    If you have forgotten your password, select the “Forgotten your password?” link from the sign in page and follow the instructions to reset your account.   Required user roles Basic user, Deve...

    • Edited
    • 1 follower
    • 0 comments
    • -2 votes

  • Gateway Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Invoice Code shown: The header shows the Merchant Invoice Code, Merchant Name, Processing Currency, Reference Numbe...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes

  • Two-factor authentication

    1. TRU Connect
    2. MyST
    3. Users

    To protect your account from unauthorised access, we strongly recommend enabling two-factor authentication. This verification is required at sign in for users able to perform administrative action...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes

  • Acquiring Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Processing Currency, Reference Number, Pro...

    • Edited
    • 5 followers
    • 0 comments
    • -5 votes

  • PCI Compliance

    1. Security
    2. Gateway Security

    When processing payments and handling transaction data, you need to ensure your solution is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).   If you are unsure abo...

    • Edited
    • 1 follower
    • 0 comments
    • -7 votes