Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Performing an Account Check
An Account Check allows a card/account to be validated by checking the customer’s account, address and security code values are valid and that it is acceptable to proceed with the transaction. No ...
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Cleaning your device
We recommend that you clean your device regularly. Using terminal wipes and card reader cleaners maintains performance and prolongs equipment life. Caution Avoid directly spraying the terminal ...
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How can I see what transactions & fees were processed for a cycle?
On OmniPay RAM, navigate to Reports > Funding > Daily FundingInput your MID number into the search box directly under the navigation panel and select Change.Set the date range when you processed tr...
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The Reports tab
The Reports/Funding pages deal with Merchant funding, that is, payments to, and collections from, the Merchants. The following reports are available:Daily FundingMerchant Payment Advice Daily fundi...
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How do I perform a linked refund?
Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their car...
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Software guide
Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...
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Software guide
Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...
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How can I process a sale while offline?
This article explains how to use the deferred authorisations functionality to process a sale while your device does not have an internet connection. When the device reconnects to the internet, it w...
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Finding information about your device
When troubleshooting problems with your device, it can sometimes be useful to learn about the hardware and software you're working with. These instructions will vary depending on the device manu...
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Benchmarks
The Benchmarks view provides comprehensive comparison of your performance against industry competition, helping you understand your relative position in key metrics and identify opportunities for i...