Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Merchant Payment Advice report
The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and any upcoming payments that are due to be funded. It includes helpful info...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
Open the flap at the top of the device to access the receipt compartment. Insert the paper roll into the compartment, ensuring the end of roll is pointing away from you, as illustrated below: ...
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📽️ View transaction details
This feature is available to merchants using our TRU Connect gateway. You can view details for requests and transactions that have been processed on your site reference(s). Required user r...
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Successful Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Successful Authorisations" stored search returns all successfully authorised purchases and refunds that were processe...
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Fee Summary report
This feature is available to merchants using our acquiring services. The "Fee Summary" report provides a statement-style view of the total number of transactions, fees, adjustments and other p...
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What actions can I perform on transactions?
The following are actions that can be performed on eligible transactions using Portal. Use the links below to learn more: Re-Auth A Re-Auth is a process where a new Authorisation can be perform...
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Update a transaction
You can perform updates on a pending transaction (settle status “0”, “1” or “2”) using the “Update” option. Requirements This functionality is only available to those with the following user roles...
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Troubleshooting
No charging icon displayed If you have connected your device to power and the icon that indicates charging is not displayed in the top-right of the screen, please follow the steps below to resol...