Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Replacing receipt paper
Using two fingers, lift and release the flap towards you from the top to reveal the compartment. Insert the paper roll into the compartment, ensuring the end of roll is pointing aw...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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📽️ Cancelling transactions
This feature is available to merchants using our TRU Connect gateway. You can use the transaction update functionality to cancel pending transactions. Required user roles Admin, Transacti...
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Responding to Chargebacks
When you receive notice of a Chargeback incurred against one of your transactions, you can either Accept the decision or Challenge by following the Re-Presentment process described below: If you...
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Testing MOTO or using your own MPI
About testing using your own MPI Trust Payments allows merchants and partners to perform 3DS authentication using an external 3DS server as described in Using your own MPI article. Merchants and p...
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Settled Transactions search
This feature is available to merchants using our TRU Connect gateway. The "Settled Transactions" stored search returns all settled purchases and refunds that were processed via the TRU Connect...
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Payment Processing Analysis
The "Payment Processing Analysis" page examines payment processing data to display valuable information regarding approvals/declines, card types used, chargebacks and refunds processed for hotels i...
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Reset password
If you have forgotten your password to the SoftPOS by Trust Payments app and need to reset, please follow the instructions below: Tap "Forgot password?" from the sign in page. After enteri...