Avatar

Michael Buckley

I work on the Technical Specialist team based in Bangor.

  • Total activity 2012
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 1319

Articles

Recent activity by Michael Buckley
Sort by recent activity Recent activity Votes

  • SIM card installation

    1. In-Person Payments
    2. Castles VEGA 3000M

    Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF). Remove the rear cover of the terminal using the two ...

    • Created
    • 1 follower
    • 0 comments
    • 0 votes

  • How to reset forgotten manager password

    1. In-Person Payments
    2. Looking after your device

    This article explains how to reset the manager password if you have forgotten it. Follow the appropriate instructions below for your terminal:  SmartPOS    POS If you have forgotten your passc...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a POS refund with DCC?

    1. In-Person Payments
    2. DCC

    This article explains how to perform a POS refund with DCC. Follow the appropriate instructions below for your terminal:  POS Tap the   Quick Menu icon on screen. From the Quick Menu,...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Searching for transactions

    1. Portal
    2. Video Guides

    The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction deta...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Daily Settlement report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Settlement" report covers all successfully settled purchases and refunds that were processed via the TRU Connec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback Fee Guidance

    1. Acquiring
    2. Chargebacks Centre

    Chargeback Fee When a Chargeback is received, the card scheme applies a Case Filing Fee that is then passed on. This is debited the same day the dispute is received. The amount will vary dependin...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • SIM card installation

    1. In-Person Payments
    2. Castles Saturn 1000

    Installing SIM card(s) ​​ Power the terminal off by pressing the power button on the left side of the device selecting "Power off" from the menu displayed. ​​ Remove the rear cover of the t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Authorisations" stored search returns all purchases and refunds that were processed via the TRU Connect gateway (incl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tourism Demographics

    1. Guest Insights
    2. Views

    The "Tourism Demographics" page shows analyses of transactions processed grouped by the country of origin of the card used (this is determined by using the PAN to identify the card issuer). You can...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Notifications for WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    URL notifications ensure the WooCommerce plugin is updated when transactions have been processed on your Trust Payments account. Follow the steps provided below to enable URL notifications: Cont...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes