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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Chargeback Fee Guidance

    1. Acquiring
    2. Chargebacks Centre

    Chargeback Fee When a Chargeback is received, the card scheme applies a Case Filing Fee that is then passed on. This is debited the same day the dispute is received. The amount will vary dependin...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Authorisations" stored search returns all purchases and refunds that were processed via the TRU Connect gateway (incl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tourism Demographics

    1. Guest Insights
    2. Views

    The "Tourism Demographics" page shows analyses of transactions processed grouped by the country of origin of the card used (this is determined by using the PAN to identify the card issuer).You can ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • View Tap to Pay account info

    1. In-Person Payments
    2. Tap to Pay by Trust Payments app

      Tap the   icon in the top left and from the menu select "Settings".From here, select one of the following options:Store informationTap “Store information” to view:Merchant address — Your business...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Adding access groups

    1. Portal
    2. User management
    3. Access Groups

    You can add access accounts to streamline the process of assigning multiple site references to single users.   Required user roles Admin   How to access Select “User Management" and then “Acce...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • MyST to Portal Enrolment Guide

    1. Portal
    2. Coming from MyST?

      Preparing for Portal The Portal rollout will be performed in phases. MyST users should expect to receive an email notifying them of the coming changes a few weeks ahead of Portal being made a...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is an AUTH request?

    1. Portal
    2. FAQ

    AUTH is short for "Authorisation". When processing a payment, Trust Payments first contacts the acquiring and issuing banks to seek authorisation for the transaction. If authorisation has been gran...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Pay by Link

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway. The “Pay by Link” page simplifies the process of requesting a new payment from a customer. A link is generated that opens ...

    • Edited
    • 2 followers
    • 0 comments
    • -2 votes

  • Adding users

    1. Portal
    2. User management
    3. Users

    You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need.   Required user roles Admin   How ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • View transaction details

    1. Portal
    2. Managing transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes