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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Managing users

    1. Portal
    2. User management
    3. Users

    You can use the “Users” page to view and manage your users.   Required user roles Admin   How to access Select "User Management" and then "Users” from the left navigation bar.   This page allo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Multi-Factor Authentication (MFA)

    1. Portal
    2. Guide

    The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in.  Okta Verify Authen...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • Searching for transactions

    1. Portal
    2. Managing transactions

    The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Ingenico Desk/5000

      The Ingenico Desk 5000 does not contain a battery and must be connected to a power supply using the enclosed cable at all times to function. Turning device on/offTurn onThe terminal will turn on ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Ingenico Move/5000

    The Ingenico Move 5000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged. Charging...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Closing the shift

    1. In-Person Payments
    2. Reporting

      Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • How do I generate a Pre-Auth when the customer is not present?

    1. In-Person Payments
    2. Pre-authorisations

    Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale when the customer is not present?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal when the customer is not present.  Not supportedThis functionality is not supported on your device. You can use the drop-down abo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000M2

    The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000C

      The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times. Turning device on/offTurn onPress and hold the  ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes