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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • The Customer Service tab

    1. Acquiring
    2. RAM Tool

    RAM alert screenThe RAM Alert Screen shows active unacknowledged alerts and report notifications. Incomplete Merchant notes that require attention from the RAM user are also displayed. Any alerts, ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Managing users

    1. Portal
    2. Video Guides

    You can use the “Users” page to view and manage your users.   Required user roles Admin   Documentation Managing users

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I see the current balance on my MID?

    1. Acquiring
    2. FAQs

    On OmniPay RAM, navigate to Funding > AccountInput your MID number into the search box directly under the navigation panel and select Change.In this section you will have all the transactions and f...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Rule Manager

    1. Portal
    2. Video Guides

      This feature is available to merchants using our TRU Connect gateway. The Rule Manager allows you to create your own customised Rules (or activate/deactivate pre-defined system rules) on your ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Processed Transactions search

    1. Portal
    2. Managing transactions
    3. Stored searches

     This feature is available to merchants using our acquiring services. The "Processed Transactions" stored search returns all approved authorisations that completed clearing and will be funded to...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • I’d like to make a change to my account – what can I do?

    1. Acquiring
    2. FAQs

    If you’d like to request a change to your current account, please contact our Support Team.

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I view a breakdown of my monthly acquiring invoice?

    1. Acquiring
    2. FAQs

      The content below only applies to gross accounts and not net accounts.If you have received your monthly invoice and would like to view a full breakdown of charges, there are two methods for view...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Payment pages redirect

    1. Portal
    2. Rule Manager
    3. Action types

      This feature is available to merchants using our TRU Connect gateway.This page explains the "Payment pages redirect" Action type that can be configured in the Rule Manager.If   Condition   then  ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Payment pages required fields

    1. Portal
    2. Rule Manager
    3. Action types

      This feature is available to merchants using our TRU Connect gateway.This page explains the "Payment pages required fields" Action type that can be configured in the Rule Manager.If   Condition  ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Update response

    1. Portal
    2. Rule Manager
    3. Action types

      This feature is available to merchants using our TRU Connect gateway. This page explains the "Update response" Action type that can be configured in the Rule Manager. If   Condition   then   ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes