Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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📽️ Cancelling transactions
This feature is available to merchants using our TRU Connect gateway. You can use the transaction update functionality to cancel pending transactions. Required user roles Admin, Transacti...
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Responding to Chargebacks
When you receive notice of a Chargeback incurred against one of your transactions, you can either Accept the decision or Challenge by following the Re-Presentment process described below: If you...
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Testing MOTO or using your own MPI
About testing using your own MPI Trust Payments allows merchants and partners to perform 3DS authentication using an external 3DS server as described in Using your own MPI article. Merchants and p...
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Settled Transactions search
This feature is available to merchants using our TRU Connect gateway. The "Settled Transactions" stored search returns all settled purchases and refunds that were processed via the TRU Connect...
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Payment Processing Analysis
The "Payment Processing Analysis" page examines payment processing data to display valuable information regarding approvals/declines, card types used, chargebacks and refunds processed for hotels i...
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Subscriptions with WooCommerce
Requirements To process subscriptions with our WooCommerce plugin, you will need to install WooCommerce Subscriptions. Learn more about WooCommerce subscriptions (external link). In addition ...
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Downloads
You can view and manage ongoing downloads from the transaction search and reporting screens. Learn about downloading transaction search results. Learn about downloading reports. Required...
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Cancel / refund payments
Follow the instructions below to reverse a payment processed using the app: Only Admin users can perform this action. Tap the icon in the top left and from the menu select "Receipts". ...