Michael Buckley

How do I reprint the previous receipt?

1. In-Person Payments
2. Paper receipts

   Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printing of...

• Edited March 24, 2026 17:46
• 1 follower
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How do I perform a POS refund when the customer is not present?

1. In-Person Payments
2. Sales and Refunds

This article explains how to perform a POS refund when the customer is not present.   Not supported This functionality is not supported on your device. You can use the drop-down above to review ins...

• Edited March 27, 2026 13:20
• 1 follower
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Updating your software

1. In-Person Payments
2. Looking after your device

It is best practice to ensure your device remains up to date with the latest software updates in order to maintain both reliability and security.  Updates are distributed through your smartphone's ...

• Edited September 25, 2026 14:01
• 1 follower
• 0 comments
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Using the keypad

1. In-Person Payments
2. Castles VEGA 3000C

The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

• Edited February 17, 2026 11:34
• 1 follower
• 0 comments
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Using the keypad

1. In-Person Payments
2. Castles VEGA 3000M2

The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

• Edited February 16, 2026 15:57
• 1 follower
• 0 comments
• 0 votes

Customer Analytics

1. Portal
2. TRU Insight

The Customer Analytics view provides comprehensive insights into the behaviour of your customer base, helping you understand buyer patterns, spending trends, and customer segmentation. This section...

• Edited October 30, 2025 17:08
• 1 follower
• 0 comments
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Replacing receipt paper

1. In-Person Payments
2. Ingenico Desk/5000

  ​ Using two fingers, lift and release the flap towards you from the top to reveal the compartment. ​ Insert the paper roll into the compartment, ensuring the end of roll is pointing away from you...

• Edited May 14, 2026 10:35
• 1 follower
• 0 comments
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Replacing receipt paper

1. In-Person Payments
2. Ingenico Move/5000

  A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...

• Edited May 14, 2026 10:14
• 1 follower
• 0 comments
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Replacing receipt paper

1. In-Person Payments
2. Castles Saturn 1000

  Please turn off the device before installing the paper roll.   A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's batter...

• Edited May 14, 2026 09:59
• 1 follower
• 0 comments
• 0 votes

Software guide

1. In-Person Payments
2. Castles VEGA 3000M

Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...

• Edited February 13, 2026 14:40
• 1 follower
• 0 comments
• 0 votes